Returns & Exchange Policy
Before you return a Rangsutra product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
Let's not think of an irregular weave or print or a stitch as a defect. Hand-loom by definition means a glorious uncertainty when it comes to uniformity.
In spite of these variables, at Rangsutra we stand behind the quality of our products and we will replace the product if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.
Items purchased on a discounted price / on sale are not eligible for refunds or exchanges.
Domestic Returns
A return/exchange request needs to be made within 5 days of order delivery by filling out the form on the Returns page.
Once you fill out the form, we will arrange for a reverse pick up and share the details with you. For an item to be eligible for return / exchange it needs to be unused, unworn, unwashed, and undamaged.
A return shipping fee of Rs.100 will be charged for each order returned.
Please give the return package 10 to 15 days to reach our warehouse. We will get in touch with you as soon as we receive your return.
Exchanges
If you need a size/piece change, we will have to check our stock and confirm if the size/piece you need is available with us. If not, we will issue a refund for the order amount. You may also choose to receive a credit note of the same value, which can be redeemed on future purchases.
If you have any questions, you can email or call us on:
+91-9773689673
customercare@rangsutra.com
