Rangsutra generally dispatches domestic orders within 2-3 working days. Delivery time may vary depending on the destination and courier service. Orders containing more than 5 pieces of the same product/style, or products that are under production, may take longer to process. In such cases, Rangsutra will keep you informed by email. For international orders, delivery timelines may vary depending on the destination and customs process.

Rangsutra accepts prepaid payments through Credit Cards, Debit Cards, net banking, and UPI. Cash on Delivery (COD) is also available for domestic orders. For COD orders, a partial payment of ₹199 of the total order value is required before dispatch.

Yes. Domestic orders can be returned or exchanged, subject to Rangsutra's return and exchange policy. A return/exchange request needs to be raised within 48 hours of receiving the product. A return shipping fee of Rs. 199 will be charged for each return order.

Products must be unused, unworn, unwashed and undamaged and should be returned in their original packaging.
Products purchased at discounted or sale prices are not eligible for refunds or exchanges 

International Returns are not accepted unless received damaged in transit.

To request a return or exchange, visit the Start Your Return section on the Rangsutra website and enter your order number along with your email address or phone number. Follow the instructions to select the item you wish to return or exchange. Or write to us at  customercare@rangsutra.com or contact Rangsutra Customer Care at +91-9773689673

Once your request is approved, you will receive confirmation and shipping instructions. Rangsutra will arrange the reverse pickup where applicable.
For a size or product exchange, the requested size/product is subject to availability. If the required size or product is unavailable, Rangsutra may offer a refund or credit note of the applicable amount.

Once the returned product is received and inspected, Rangsutra will notify you whether the refund has been approved.
For eligible prepaid orders, refunds are processed to the original payment method and may take up to 10 working days to reflect in your account.
For COD orders, the customer support team will contact you regarding the refund process. You may also choose a credit note of the same value for a future purchase.

Yes. Rangsutra's products are handcrafted by traditional craft persons and artisans across India. Each product carries the character of the craft and the artisan who made it.Because the products are handcrafted, slight variations or irregularities in weave, embroidery, print or stitching may occur. These are part of the nature and uniqueness of handmade products rather than necessarily being defects.

Handcrafted products are made by artisans using traditional techniques, so slight variations in weave, embroidery, colour, print or stitching may occur. These variations are a natural part of handmade products and contribute to the uniqueness of each piece.

Yes. Rangsutra ships worldwide. For international orders, any applicable customs duties or charges are borne by the customer once the shipment reaches the destination country.